Subject: Tech Support Candidate - Mohit KUMAR
From: Mohit KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 07:55:07 -0500

| | Tech Support Test

Name | Mohit KUMAR
E-mail | [email-masked]
Phone Number | (91) 7017866805
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad (Crossing Republik)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I would like to check my internet connection.
Than reload the website again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.)  BT is open and search the pairing devices
which is available in the range of Bluetooth.
2.) Screen show the name of pairing devices.
3.) Click on the device which you want to pair.
4.) After that it ask for pairing password (it is
optional )
5.) Than successfully connect the Device.

What according to you makes you a good candidate for customer service or technical support job? | I talk customer friendly and I can fix the technical issue  of customer .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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