Subject: Tech Support Candidate - Mohd Imran Idreesi
From: Mohd Imran Idreesi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 07:53:45 -0500

| | Tech Support Test

Name | Mohd Imran Idreesi
E-mail | [email-masked]
Phone Number | (91) 8700934811
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Okhla, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | NA | NA
Previous Employer 1 | IBM India Pvt. Ltd. | Technical Support representative | 04-02-2019 | 32000
Previous Employer 2 | Wipro BPO | Senior Associate | 2901-2013 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check for the error message and check if the internet is working properly or not. Then I will check for the temporary files and cookies and clear them. After it I will restart the browser and see if that works. If the issue still persists then I will restart the computer.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the bluetooth speaker and keep in pairing mode. Then switch on bluetooth in mobile phone and search for available devices. If you see the name listed then click on connect and it will get connected.
What according to you makes you a good candidate for customer service or technical support job? | I like taking to people and help them in resolving their issues. I am a good listener and quick learner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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