Subject: Tech Support Candidate - mohd saquib khan
From: mohd saquib khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 07:52:20 -0500

| | Tech Support Test

Name | mohd saquib khan
E-mail | [email-masked]
Phone Number | (+91) 6393114823
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | jhansi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | idap | strategic analyst | | 30000
Previous Employer 1 | cognizant technology solution | engineer traniee | 1-01-2021 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

open a new tab to check whether another website is loading or not
Check the browser whether it is working fine
mandatory to check whether your connection is interrupted or not if yes try resetting it.
if the problem persists try  clearing caches and cookies

Please list the steps to connect a Bluetooth speaker to your mobile phone.

firstly make the speaker Bluetooth to discoverable mode the switch on the mobile Bluetooth Bluetooth will automatically search for the discoverable device
select the bluetooth device and pair the device withyour handset and you are good to go

What according to you makes you a good candidate for customer service or technical support job? | brief knowledge about the software and make it other understand it
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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