Subject: Tech Support Candidate - Gaurav Kumar
From: Gaurav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 07:40:26 -0500

| | Tech Support Test

Name | Gaurav Kumar
E-mail | [email-masked]
Phone Number | (91) 9582700252
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | uttam nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Accenture | Technical support associate | 15th july | 24k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will try to open the website if it is not working, then I will clear all cookies and will check my network connection.

In the second step, I will do restart my computer and try to open the website again.

will check, if the Website is Down for Everybody or Just Me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

turn on both Bluetooth devices and will go to the mobile Bluetooth setting and search for speaker Bluetooth.

then I will click on speaker Bluetooth to connect them.

What according to you makes you a good candidate for customer service or technical support job? | my past experience
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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