Subject: Tech Support Candidate - Mohd Afaq
From: Mohd Afaq <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 07:32:37 -0500

| | Tech Support Test

Name | Mohd Afaq
E-mail | [email-masked]
Phone Number | (110025) 7018125526
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Batla House, Ohkla New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Digital Empowerment Foundation | Project Executive | Presently Working | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check network is connected.
If connected
pls Close the page tabs and Exit the browser
Clear Browser cache.
and reopen the browser and research the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.
2.Touch and hold Bluetooth.
3.Tap Pair new device. If you don't find Pair new
device, check under "Available devices" or tap
4.More. Refresh.
5.Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

1.Analytical thinker.
2.Experienced in Computer hardware.
3.Diagnosing any hardware or software faults

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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