Subject: Tech Support Candidate - Saurav Raj
From: Saurav Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 07:07:11 -0500

| | Tech Support Test

Name | Saurav Raj
E-mail | [email-masked]
Phone Number | (+91) 9718415550
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
Printer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cefnogi Solutions Pvt Ltd | HR manager | 31-05-2020 | 65000
Previous Employer 1 | DSY Global | Team Leader | 31/07/2013 | 25000
Previous Employer 2 | Wipro | CCE | 03/07/2012 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1: Check Internet Connection

Step2: Clear Cache and Cookies

Step3: Check Date and Time

Step4: Check if other websites are working

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth on my phone then press the connection button on speaker search for the available bluetooth device and simply pair it with it.

What according to you makes you a good candidate for customer service or technical support job?

I have been in his field for more than 8 years handling customer technical needs patiently.
I have worked with Domestic as well as International Customers with a good Customer Satisfaction Score

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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