Subject: Tech Support Candidate - Pradip Kumar
From: Pradip Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 06:58:20 -0500

| | Tech Support Test

Name | Pradip Kumar
E-mail | [email-masked]
Phone Number | (91) 9457070034
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Maa Vaishano computer | Technician | 29 Jan 2021 | 12550
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Frist URL then  check network connection if OK then
Clean browser cookies clean and try to open.. If not then check another browser and updated browser issue will resolve.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On Bluetooth of cell and on speaker's Bluetooth
And then going to cellphone Bluetooth setting and search divice and click for pair then connected.

What according to you makes you a good candidate for customer service or technical support job? | Frist understand proper problem of customer then find resolutions
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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