Subject: Tech Support Candidate - Manish Kumar
From: Manish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 06:54:17 -0500

| | Tech Support Test

Name | Manish Kumar
E-mail | [email-masked]
Phone Number | (911) 8130529416
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shahdara,delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aegis noida | Sme | 14 jan 2019 | 11k
Previous Employer 1 | Red carpet tech pvt ltd | Operation executives | 14 march 2020 | 18k
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We have to check our internet connectivity. If internet speed is ohk than we have to website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)we have to on bluetooth device
2)we have search bluetooth device in our phone.
3)than we have connect both the device.

What according to you makes you a good candidate for customer service or technical support job?

1)you should be a active listener
2)you should have a problem solving skills
3)we have a deep knowledge of our product.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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