Subject: Tech Support Candidate - Amit Prakash
From: Amit Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 06:53:16 -0500

| | Tech Support Test

Name | Amit Prakash
E-mail | [email-masked]
Phone Number | (+91) 9711758749
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Indirapuram, Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
SAP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Senior Analyst | NA | 18900
Previous Employer 1 | Maintec Technologies | Associate | 19June, 2017 | 11628
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check Internet connectivity
2. Reset Browser
3. Clear cache and Cookies
4. Run an Antivirus
5. Check proxy and DNS Settings
6. Restart windows in boot state

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Tap the Bluetooth icon in Phone Settings
2. Turn on Bluetooth speaker
3. Under Available devices under Bluetooth option, check if the speaker name is available.
4. If not, click on Pair new Device and select the Bluetooth speaker that needs to be connected
5. You can also click on Discoverable button to search for nearby bluetooth devices

What according to you makes you a good candidate for customer service or technical support job?

I have been working as a Technical Support Analyst for last 4.6 years, in a renowned MNC, where I have dealt with International Clients from all Geographical locations.

I can easily diagnose the issue faced by the user and could assist them accordingly.

I could easily understand all the accent.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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