Subject: Tech Support Candidate - Amrita K
From: Amrita K <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 06:43:40 -0500

| | Tech Support Test

Name | Amrita K
E-mail | [email-masked]
Phone Number | (+91) 8933894068
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector 15 , Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Medtoureasy | Trainer data scientist | Feb 28, 2021 | 0
Previous Employer 1 | Amazon | Csr | Feb 14,2019 | 32000
Previous Employer 2 | Wipro | Administrator | September 28,2018 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, i will make sure the URL is correctly typed.
Secondly, i will refresh internet connection.
Thirdly, if it still doesn't work, i will check for help online from google search like the error status displayed, any other URL address.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth on both devices, mobile phone and speaker.
Search for Bluetooth name of speaker and establish connection with phone.
Try playing a song.

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills
Empathy
Good listening skills

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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