Subject: Tech Support Candidate - Malika Tandon
From: Malika Tandon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 06:42:51 -0500

| | Tech Support Test

Name | Malika Tandon
E-mail | [email-masked]
Phone Number | (91) 8858737918
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | kanpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | great learning | earning con | 10 feb 2020 | 47000
Previous Employer 1 | extramarks education | bussiness development executive | 15th november | 31400
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)Restart my device
2)Make sure the internet connection works
3)check website is down for me or for everyone
4)look at the result of the site

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Go to settings
2)Tap the Bluetooth option
3)Turn on Bluetooth.
4)A list of available devices will appear
5)If your speaker is not listed, press the button on your speaker that makes it discoverable  it's often a button with a Bluetooth symbol on it.
6)On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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