Subject: Tech Support Candidate - omprakash prasad
From: omprakash prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 06:38:44 -0500

| | Tech Support Test

Name | omprakash prasad
E-mail | [email-masked]
Phone Number | (87503) 10399
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | laxminagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
printer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | sparta telecom | tech support | march 2019 | 20000
Previous Employer 2 | telus international | tech support | dec 2019 | 31000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

troubleshooting steps i will follow.
1. restart browser.
2. clear history of browser if still not working then change another browser like (internet explore, google chrome or firefox).
If still not working then check browser privacy settings and internet settings it will work.
we can also check adblocker on browser because  adblocker doesn't allow to open some websites.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | open bluetooth in phone and open bluetooth speaker as well and search bluetooth speaker name in mobile device then click on pair device it will connect your phone with bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

1.listen to the customer properly and repeat the question.that will help you to find out better results.
speak loud and clear and give proper solution.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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