Subject: Tech Support Candidate - Bharat Kataria
From: Bharat Kataria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 06:32:06 -0500

| | Tech Support Test

Name | Bharat Kataria
E-mail | [email-masked]
Phone Number | (+91) 9587770099
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 62
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Activant Solutions Pvt. Ltd. | Senior Process Associate | | 33500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will check if my internet is working fine or if there is no issue with my interned connection. If it is working fine and it is still throwing an error, I will clear the cache of my browser and the try again. If the issue still persists, I will try in the incognito/private mode. In most of the cases, the issue gets resolved by following this. If it still does not work, I will give a try in another browser and check if the issue is with the browser or with the website itself. If I still find the issue persisting, it means the website is down or under maintenance. In that case, I will wait for some time and then try again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the device and make sure that the Bluetooth of your device is also on and discoverable. Then search for the device in your phone Bluetooth settings and click on it. If it asks you for a passcode to confirm the pairing, check your bluetooth device for it and enter it in your Phone to pair it. If the device does not show a passcode or it does not have a screen to reflect a passcode, it is '0000' in most of the cases.
What according to you makes you a good candidate for customer service or technical support job? | I would say that there are a lot of factors to be considered for someone to be a good candidate for customer service or tech support job. The very first this, I think is experience. Your experience on a particular things is what makes you stand aside from all other applicants. The second thing is attitude. A person with a positive personality will always be a good factor to any job. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company. Last but not the least is your education. It really matters how educated you are, although, to some companies, it does not matter what degree or diploma you hold or possess provided you are proficient in what task they are hiring for while on the other hand, some companies prefer your grades. However, as per I would say, it totally depends on how keen you are to learn new things and work on the opportunities you are provided with in order to make your organization grow to its peak along with your personal growth.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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