Subject: Tech Support Candidate - Vijaya Sharma
From: Vijaya Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 06:19:16 -0500

| | Tech Support Test

Name | Vijaya Sharma
E-mail | [email-masked]
Phone Number | (+91) 7895717419
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Aligarh, U.P.
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Codeacious Tech | Senior support executive | Currently Working | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will ask them to refresh/rebuild the cache. https://www.getfilecloud.com/blog/2015/03/tech-tip-how-to-do-hard-refresh-in-browsers/#.YD9usJMzZ44
2. If 1st point doesn't work, I will ask them to clear the cookies. https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
3. If the client is a premium user, I can also ask for the live screen share to fix the issue myself.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. On the Bluetooth on your mobile phone.
2. On the Bluetooth speaker.
3. Go to your mobile phone and open the Bluetooth list.
4. Select the Speaker and click on the pair.

What according to you makes you a good candidate for customer service or technical support job? | To be able to solve the customer queries in minimum time and effort. Trying not to frustrate the client with the lengthy answers.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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