Subject: Tech Support Candidate - Anand Kumar Anand
From: Anand Kumar Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 05:57:49 -0500

| | Tech Support Test

Name | Anand Kumar Anand
E-mail | [email-masked]
Phone Number | (91+) 7042856847
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | I am leaving Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Orbit Techsol Pvt ltd | System Engineer | 5march | 24inhand
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Trusted related issue .add this site will add in our organisation network.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings option and open the Bluetooth option and search the Bluetooth device name and pair and cannact.
What according to you makes you a good candidate for customer service or technical support job? | 1stly required customer handling experience and listening and trebleshoot exact .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |