Subject: Tech Support Candidate - Mohit Kaushik
From: Mohit Kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 05:53:33 -0500

| | Tech Support Test

Name | Mohit Kaushik
E-mail | [email-masked]
Phone Number | (110045) 8826155211
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Palam
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i'll clear all cookies and catch files from that browser . And it it doesn't work then i'll try different browser. Also i can try incognito mode.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all, I'll enable the bluetooth mode from the speaker then I'll see enable bluetooth from my mobile phone, and then I'll search in the search box if my bluetooth speaker is visible there, and if it is, I'll just click on it and it will get connected to my phone.
What according to you makes you a good candidate for customer service or technical support job? | According to me, good communication skills, convincing power, confidence, being flexible, being empathetic holds a great part in good customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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