Subject: Tech Support Candidate - Madhusmita Mahali
From: Madhusmita Mahali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 05:37:15 -0500

| | Tech Support Test

Name | Madhusmita Mahali
E-mail | [email-masked]
Phone Number | (91) 7978125935
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Marathahalli
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | The ceoviews | Market research excutive | Working | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Close the tab . Then check whether the internet connection is there or not. If internet connection is not there please try to connect. Again try to open the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth of yours phone. Then turn on the bluetooth of speaker. Then connect to the bluetooth name of your phone to the bluetooth of device.
What according to you makes you a good candidate for customer service or technical support job? | First of I should be good listener then I need to understand the issues of customer. I should have Well manner behaviour towords customer. Need much patience to handle them
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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