Subject: Tech Support Candidate - Tarun Grover
From: Tarun Grover <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 05:32:41 -0500

| | Tech Support Test

Name | Tarun Grover
E-mail | [email-masked]
Phone Number | (0124) 9810361446
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Praxis Services | Sr Executive | Mar 2020 | 30000
Previous Employer 2 | Fareportal | Sr Executive | Sep 2017 | 27000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check if there is any network issue. Check if Internet is connected.
2. Check if the url typed is correct.
3. Check if the date is accurate in calendar.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth speaker.
2. Switch on the Bluetooth in the mobile.
3. Scan for the device on the mobile.
4. Select the correct device to be connected on the mobile.

What according to you makes you a good candidate for customer service or technical support job? | I have worked in customer service profile in the past. The best way to excel in this profile is to imagine yourself in the customer's position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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