Subject: Tech Support Candidate - sahil pathania
From: sahil pathania <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 05:28:24 -0500

| | Tech Support Test

Name | sahil pathania
E-mail | [email-masked]
Phone Number | (+91) 8091777818
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Eurofins | Support engineer | NA | 89000
Previous Employer 1 | Wipro | Software engineer | 2nd sep 2021 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Restart the device
Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

2)Make sure internet works
3) Check if website is down for everyone or just me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Switch on the Bluetooth speaker.
2)Open you device with which you want to connect that Bluetooth speaker.
3)Switch on Bluetooth from settings of the device and check the Bluetooth speaker name which is listed on the device.
4)Click on the BT speaker Name and it will get paired.
5)Click OK and your BT Speaker connected to your device.

What according to you makes you a good candidate for customer service or technical support job?

I have been into technical support job from past 6 years now and I love my job which include helping others.

Apart from this I  am a good listener and have patience to hear back from all types of customers as well

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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