Subject: Tech Support Candidate - PRIYANKA SHARMA
From: PRIYANKA SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 05:15:49 -0500

| | Tech Support Test

Name | PRIYANKA SHARMA
E-mail | [email-masked]
Phone Number | (110076) 9899263735
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sarita vihar, New delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | French associate | Working | 30,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

THERE COULD BE 3 REASONS:

Internet not working: the best way to check this is from that little wifi/network icon in the right hand side in the taskbar. If my internet is not working, there will be a yellow triangle on that icon. I might try restarting the router and then trying again or just wait for the internet to work again. If it takes a long time, try contacting my ISP’s customer support and filing a complaint.
Website blocked by ISP: Sometime websites are blocked by ISPs, due to them being banned by the authorities. There are ways to bypass this barrier by using proxies and VPNs. Just download and setup a VPN.
Website not working : If my internet is working and I’m still cannot connect, even after using a VPN then most probably the website is down, maybe for maintenance or some other reason. All i can do now is wait for it to be back online soon.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Go to settings

2-Tap the Bluetooth option
Turn on Bluetooth

3-A list of available devices will appear.

4-If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.

5-On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | There are a lot of factor to be considered for someone to be a great candidate of a customer service job. First, I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. Second is attitude, a person with a positive personality will always be a good factor to any job. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company. Lastly, education, though it is very important to some that you finished at least a diploma it doesn't necessarily to others. Some companies gives priority to trainings that are particular to the job you are applying.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |