Subject: Tech Support Candidate - Bisma Gulzar
From: Bisma Gulzar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 05:07:51 -0500

| | Tech Support Test

Name | Bisma Gulzar
E-mail | [email-masked]
Phone Number | (91) 7006306774
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Srinagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Micromax service center | Customer service | 30/09/2020 | 22000
Previous Employer 1 | Bipl | Admin executive and HR assistant | 30/08/2019 | 18000
Previous Employer 2 | Eye clinic | Counselor and technician | 28/02/2019 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check properly the website you entered
Check the network connection
Run step by step diagnostic
Conduct a trace route
Network and website monitoring software

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the bluetooth option
Turn on bluetooth
A list so available devices will appear
On your mobile select your speaker and that's it you are connected

What according to you makes you a good candidate for customer service or technical support job?

To me, customer service means ensuring that the client or customer has the best experience possible. I’ve learned that by listening to the customer’s desires, concerns, and perspective, I’m able to figure out the best way to solve any issues that come up. I especially enjoy when I get to help a customer find a solution they didn’t even realize was possible—one that makes them happy and keeps them as a satisfied customer.
Moreover,my qualifications, previous experience and skills are as per the requirement of the job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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