Subject: Tech Support Candidate - Shweta Pandey
From: Shweta Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 04:54:02 -0500

| | Tech Support Test

Name | Shweta Pandey
E-mail | [email-masked]
Phone Number | (+91) 9643617257
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gaur City 1 noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tekies india pvt ltd | Overseas coordinator | | 38 k
Previous Employer 1 | Orange business services | Customer order analyst | | 34k
Previous Employer 2 | Aforeserve pvt ltd | Procurement | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I shall clear the cache and cookies in my browser and try to navigate to the website with potential network .. if it is showing error again I shall check my network connection
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I shall go to the bluetooth option on my phone and on it and try to diagnose the speaker name which I want to connect with. Than click on it and put my passcode which is created by my to secure my bluetooth speaker connection than connect it.
What according to you makes you a good candidate for customer service or technical support job? | My communication skill and present of mind make me suitable fir customer service job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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