Subject: Tech Support Candidate - Nitish madhukumar sharma Nitish
From: Nitish madhukumar sharma Nitish <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 04:46:44 -0500

| | Tech Support Test

Name | Nitish madhukumar sharma Nitish
E-mail | [email-masked]
Phone Number | (+91) 8766594755
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quinte financial technology | Process executive | Na | 29700
Previous Employer 1 | Concentrix Daksh India Pvt Ltd | Customer service advisor 1 | 04/06/2020 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The first step is to check whether the website is been entered correctly or not
The second step would be clearing of cache and cookies
The third step would be checking if there is any blocking of the site is been activated and if yes then we have to deactivate and refresh the website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First step is to activate the bluetooth icon on both speaker and mobile phone
Second step is try to see the speaker device name is been reflecting in the mobile bluetooth device and if not try to refresh it.
Once we see the name of the default bluetooth device name then try to pair it through the mobile phone
Once both device it been paired then the speaker is been connected and ready to use.

What according to you makes you a good candidate for customer service or technical support job?

No human being is perfect.
As a candidate I can assure that whatever I will learn and experience will implement each day on my professional routine.
I have a attitude of learning and implementing those learning.
Try to make less errors and if happen due to any situation then I have a habit to not repeat those or relatable in any nearby future.
The attitude of accepting any responsibility, mistakes and any other professional responsibility.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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