Subject: Tech Support Candidate - Upendra Prasad
From: Upendra Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 04:43:19 -0500

| | Tech Support Test

Name | Upendra Prasad
E-mail | [email-masked]
Phone Number | (+91) 9140100318
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Adroitec Infomation System Pvt ltd Noida | Desktop &Network Support | Working | 13000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Website will be open an error .cheek this netweork working properly
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluto tooth Then connect pair device
What according to you makes you a good candidate for customer service or technical support job? | Costumer support Good resolve this query
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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