Subject: Tech Support Candidate - Mr. Yogesh
From: Mr. Yogesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 04:11:29 -0500

| | Tech Support Test

Name | Mr. Yogesh
E-mail | [email-masked]
Phone Number | (+91) 9950945410
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vaibhav Global Limite | Social Media Representative | NA | 23500
Previous Employer 1 | MattsenKumar Pvt. Ltd. | Technical Support Executive | 01/10/2020 | 22500
Previous Employer 2 | Amazon Development center Pvt. Ltd | Customer care executive | 26/11/2019 | 21000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | To overcome this issue first of all I will check the internet connection and then I will go to the browser settings to clear previous history and cache memory of the browser. If the issue still does not get resolved then I will restart the computer and I will try to open the website in different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1:- Go to setting and turn on the Bluetooth of the mobile
Step 2:- Turn on the device and search it in the mobile Bluetooth devises
Step 3:- When the name on the device is shown in the mobile then click on it and pair it
Step 4:- Once connected the speaker will give you a sound that it has been connected and it is ready to use.

What according to you makes you a good candidate for customer service or technical support job? | I have worked in the customer service department for around 2-3 year and I got to know that the customer service is the most important part of organization and I do value that I have worked in various fields as chat, email and voice and I have quite good catching power for technical issues and I can go an extra mile to get the customer's issue resolved.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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