Subject: Fwd: Phone test - 2nd March
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>
Date: Wed, 3 Mar 2021 01:15:18 -0700 (MST)

Regards, 
Ashish Dabral 

From: "Sara Aknooni, SRAK" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "hnyr" <[email-masked]>, "Deeksha" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, March 2, 2021 3:32:44 PM 
Subject: RE: Phone test - 2nd March 

Hi Ashish, 

Thank you for sharing the result. 

Luxemburg phone is disconnected because of no traffic on the line. 

[ mailto:[email-masked] | @Saurabh Dadu ] could you arrange removing it from our contact phone form? 

	

Best regards ​​ 

Sara Aknooni 
Project Manager 

Global Support and Service 
+45 4470 0124 

+45 7131 4960 

From: Ashish Dabral <[email-masked]> 
Sent: Tuesday, March 2, 2021 10:19 AM 
To: Sara Aknooni (SRAK) <[email-masked]> 
Cc: Heta Nyrhinen (HNYR) <[email-masked]>; Saurabh Dadu <[email-masked]>; Deeksha <[email-masked]>; Pritish Nandi <[email-masked]> 
Subject: Phone test - 2nd March 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hello Sara, 

I hope you are doing well. 

I have tested all inbound and outbound numbers. All numbers are working fine except the below one. 

LU- Calls are not going through into ivr 

I have attached results below for your reference. 

	

Country 	

Inbound 	

Outbound 	

Date 	

Remarks 

US 	

Working Fine 	

Working Fine 	

2-Mar-21 	

	

CA 	

Working Fine 	

Working Fine 	

2-Mar-21 	

	

BZ 	

Working Fine 	

Working Fine 	

2-Mar-21 	

	

MX 	

Working Fine 	

Working Fine 	

2-Mar-21 	

	

UK 	

Working Fine 	

Working Fine 	

2-Mar-21 	

	

FR 	

Working Fine 	

Working Fine 	

2-Mar-21 	

	

DE 	

Working Fine 	

Working Fine 	

2-Mar-21 	

	

DK 	

Working Fine 	

Working Fine 	

2-Mar-21 	

	

BE 	

Working Fine 	

Working Fine 	

2-Mar-21 	

	

NL 	

Working Fine 	

Working Fine 	

2-Mar-21 	

	

SE 	

Working Fine 	

Working Fine 	

2-Mar-21 	

	

NO 	

Working Fine 	

Working Fine 	

2-Mar-21 	

	

FL 	

Working Fine 	

Working Fine 	

2-Mar-21 	

	

ES 	

Working Fine 	

Working Fine 	

2-Mar-21 	

	

IT 	

Working Fine 	

Working Fine 	

2-Mar-21 	

	

BG 	

Working Fine 	

Working Fine 	

2-Mar-21 	

	

PL 	

Working Fine 	

Working Fine 	

2-Mar-21 	

	

JP 	

Working Fine 	

Working Fine 	

2-Mar-21 	

	

HK 	

Working Fine 	

Working Fine 	

2-Mar-21 	

	

AU 	

Working Fine 	

Working Fine 	

2-Mar-21 	

	

AT 	

Working Fine 	

Working Fine 	

2-Mar-21 	

	

CH 	

Working Fine 	

Working Fine 	

2-Mar-21 	

	

SG 	

Working Fine 	

Working Fine 	

2-Mar-21 	

	

CN 	

Working Fine 	

Working Fine 	

2-Mar-21 	

	

IN 	

Working Fine 	

Working Fine 	

2-Mar-21 	

	

IE 	

Working Fine 	

Working Fine 	

2-Mar-21 	

	

HU 	

Working Fine 	

Working Fine 	

2-Mar-21 	

	

LUX 	

Calls are not going through into ivr 	

Working Fine 	

2-Mar-21 	

	

RU 	

Working Fine 	

Working Fine 	

2-Mar-21 	

	

+44 2039664949 	

Working Fine 	

2-Mar-21 	

Agents test calls: 

	

Name 	

Quality 	

Background Noise 

Norbert 	

Good 	

No 

Ismael 	

Good 	

No 

Jouse 	

Good 	

No 

Dipanshu 	

Good 	

No 

Regards, 
Ashish Dabral