Subject: Tech Support Candidate - Hamza Malik
From: Hamza Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 03:09:22 -0500

| | Tech Support Test

Name | Hamza Malik
E-mail | [email-masked]
Phone Number | (+91) 9582041492
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Darya Ganj
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BPAC It Solutions | Level 1 tech support and Inventory Manager | Currently Working | 9000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First: you need to check if you are properly connected to the internet i.e. Check the network cables or check the lights on the router which indicates the status of internet.

Second: You need to check if the driver for the right device is installed or not.

Third: If all the above doesn't work it means the website is not working, if the website is working then there is a good chance that the network device which is being used for the internet is broken or faulty.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the Bluetooth device that you are trying to connect.

2. Turn on the Bluetooth on the device you are trying to connect.

3. Look for the device in the bluetooth settings and press pair and you are connected to your bluetooth speaker or other device which you are trying to connect.

What according to you makes you a good candidate for customer service or technical support job? | I believe i can pitch ideas better and i am really calm when i talk to the customer because i know how frustrating it is when you have to do something that you don't know. I know how to listen to the customer and resolve the issue as per their requirement and I try to be as much honest as possible to the customer because it makes them to believe and trust us, So they can count on our words. This is why I think i might be a good candidate and I hope this company likes my thinking.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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