Subject: Tech Support Candidate - Simran Aggarwal
From: Simran Aggarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 02:27:21 -0500

| | Tech Support Test

Name | Simran Aggarwal
E-mail | [email-masked]
Phone Number | (91) 8810664354
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Convergys India Pvt Ltd | CCE | July 2016 | 20000
Previous Employer 2 | Niit Smart Serve | CCE | February 2015 | 11000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.Before you restart or shut down your device, make sure to save all necessary work to prevent data loss.After rebooting, check if you are still having the same problem again.Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me"If the result says that "It's just you.", that means there's a problem with the connection between your computer and the site, but other people can get to the site.The issue you are experiencing may not be due to an Internet or website issue. It may actually be an issue with the web browser you are using, some websites, especially active ones such as webmail, will work better in one browser rather than another. Depending on your device and what is currently installed, you may have a backup or alternative web browser already available.Check your device to see if there is a different web browser available.There may be an issue with the website itself.It appears that your device and your internet connection are fine because you can get to Google. The issue in this case is the route your internet connection uses to reach the website in question.

Please contact your ISP or Router OEM for network assistance.

You can wait and try to access the page later, or contact the company who provides your Internet access to find out why that particular route is down and when it will come back up.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

After your speaker is paired – the technical term for connecting two Bluetooth devices – you won’t need to go through that set-up again. Just make sure your speaker is on, and your mobile’s Bluetooth is also on.

Most wireless speakers let you connect a number of devices including laptops and tablets at the same time, so simply follow the above steps to connect them as well.

What according to you makes you a good candidate for customer service or technical support job?

I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that.

I also have the positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |