Subject: Tech Support Candidate - Shoaiba Nasir
From: Shoaiba Nasir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 02:23:19 -0500

| | Tech Support Test

Name | Shoaiba Nasir
E-mail | [email-masked]
Phone Number | (110025) 8448479528
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | IB LANGUAGE INSTITUTE | FRENCH TEACHER | Feb- 2020 | 28000/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I Check the web address in the address bar to make sure that I'm going to the right webpage and make sure that my internet connection is working. At last i can try restarting my router and then trying again to open it or just wait for a while.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 step : I click the option to open the Bluetooth in my phone.
2 step : After that I switch on the button of my Bluetooth speaker.
3 step : At last i pair it up together.

What according to you makes you a good candidate for customer service or technical support job? | I believe that I'm really calm in a difficult situation and always trying to handle the situation very gently and confidentially. I'm always trying to not being aggressive in my ups and downs.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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