Subject: Arabic Language Test - ABDUL YASIR
From: ABDUL YASIR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 01:41:14 -0500

| | Foreign Language Screening Test

Name | ABDUL YASIR    /  (+91) 9809503614    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

dear customer for writing to us
I regret the inconvenience you had.  We have forwarded your request to the  team concerned and they are looking to it and I assure you that the team will address the concerns you raised and adopt necessary mesures to not repeat such issues. Your order will be delivered soon. We apologise for the misbehaviour from our courier personel. We hope your valuable partnership  to continue.
Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer, thank you for writing to us
We regret the inconvinience you had. We will look in to the issue and it seems that it is an unprecedented incident as you have stated. We  have informed the department concerned and requested to do the needful. One executive from oursupport team will contact you within 2 hours and make arrangements to exchange the delivered product.
please feel free to contact with us and we expect your support in the future also.

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