Subject: Tech Support Candidate - Aanchal Malik
From: Aanchal Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 00:14:48 -0500

| | Tech Support Test

Name | Aanchal Malik
E-mail | [email-masked]
Phone Number | (91) 7988983817
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohtak
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PTC Circle | Software developer | Currently working | 20k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I try to clear cookies and cache .
Click on library button on toolbar then click history and select clear recent history .in time range to clear drop-down select "Everything".Below the drop down select both cookies and cache then click clear now

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Pair a Bluetooth accessory
Swipe down from the top of screen
Touch and hold Bluetooth
Tap pair new device.if you don't find pair new device check under Available devices  or click on refresh button

What according to you makes you a good candidate for customer service or technical support job? | It's all about your attitude in addition to your academic qualification like should be soft spoken good listener, problem solver, helpful,the builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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