Subject: Tech Support Candidate - Saurabh Dubey
From: Saurabh Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 23:58:01 -0500

| | Tech Support Test

Name | Saurabh Dubey
E-mail | [email-masked]
Phone Number | (+91) 7566804237
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhopal
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
Networking routing and switching

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Lupin ltd | Network engineer | Currently working | 19000
Previous Employer 1 | Om shree shubh labh | IT EXECUTIVE | Aug 2019 | 17000
Previous Employer 2 | Aerial Telecom ltd | Network engineer | Aug 2018 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First open to another Browser and clear cookies.
And try to nigetive wab site with potential network server error agency same time cookies and cache issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly on both sides blotooth.
And piar both bolutooth and connect.

What according to you makes you a good candidate for customer service or technical support job? | Understand the problems & provide proactively support to customer .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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