Subject: Tech Support Candidate - Ajay Sundriyal
From: Ajay Sundriyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 23:52:30 -0500

| | Tech Support Test

Name | Ajay Sundriyal
E-mail | [email-masked]
Phone Number | (91) 7827414732
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | moontech | TSE | nov 2020 | 35000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

step 1 I will check the internet connectivity.

step 2 ping from router or google.

step 3 release or refresh the IP Address.

step 4 Optimize the browser and reset the setting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step 1 enable the power of bt speaker.
step 2 turn on the bt from mobile.
step 3 search from mobile to bt speaker.
step 4 then pair it and play the music.

What according to you makes you a good candidate for customer service or technical support job? | To speak in a very polite with customer and use simple term instead of technical language. Try to understand exact problem and make resolution in less time.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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