Subject: Tech Support Candidate - Naveen Bhatti
From: Naveen Bhatti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 22:54:03 -0500

| | Tech Support Test

Name | Naveen Bhatti
E-mail | [email-masked]
Phone Number | (91) 8283808789
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mohali, Punjab
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Servers

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Virtual Oplossing Pvt Ltd | Senior Technical Lead | Still working | 50000
Previous Employer 1 | Indian Bank | Zonal IT Head | Oct 2019 | 65000
Previous Employer 2 | Indan Air Force | System Administrator | Nov 2012 | 55000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check Internet connectivity by using any speed testing tool like speedtest.net or fast.com
2. You can ping the url i.e. use command prompt and check for ping www.ndtv.com
3. You can check any other website to verify if there is any temporary problem with ndtv.com

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Note down the name of the Bluetooth device, pass key (if any) and Mac ID.
2. Power on the Bluetooth speaker and press te button for Bluetooth pairing.
3. Open Bluetooth connectivity menu in the mobile device and click on pair a new device.
4. Search for the Mac ID or the name of the Bluetooth speaker and click on connect.
5. Provide passkey(if any) and your device will be connected.

What according to you makes you a good candidate for customer service or technical support job? | Experience in handling the case, good knowledge and excellent command in English speaking skills are primary requirements. Additionally listening patiently to the customer's requirement, being polite and courteous will always be expected from a customer service executive or Tech support executive.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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