Subject: Assigned to Group - Re: [Ext] Re: Bay Village Les Mills Excel
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked]
Date: Wed, 03 Mar 2021 01:59:51 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  Re: [Ext] Re: Bay Village Les Mills Excel Hi Teilah,

I have included LMI support to follow up on your request to access the LMV App in regards to your report to Jasmine and questions.

Hi LMI support,

Can you please look into the report from Teilah and review the email trail and respond to her on investigation findings and instructions on how to resolve?

Many thanks…

Kind Regards,

Greg

Greg Cartagena | Virtual AV Support Specialist
Les Mills Asia Pacific | www.lesmills.com.au<http://www.lesmills.com.au>
PO Box 3998 Manuka ACT 2603 AUSTRALIA
Tel +61 455 508 248 | Email [email-masked]<mailto:[email-masked]>

Les Mills Virtual Support link to our FAQ's<https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739>
Virtual Video Guide Link:
https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow
Les Mills Virtual App - Troubleshooting Link:
https://www.youtube.com/watch?v=9SnShjgWAhE&list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&index=6&t=16s

AV Support Operating Hours: Mondays – Fridays 9:30am – 2:30pm
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The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.

From: BayVillage GuestRelations <[email-masked]>
Date: Wednesday, 3 March 2021 at 11:12 AM
To: Jasmine Bourchier <[email-masked]>
Cc: Greg Cartagena <[email-masked]>
Subject: RE: [Ext] Re: Les Mills Excel

Hi Jasmine,

Thanks for your email.

I have looked at times and it seems as though it might have just been once or twice now, different people reported it.

Is there any way we can look at the date and time and see if anything happened with the ipad? The tricky thing is we can’t ask the residents any details as they haven’t given us a name.

I’ve spoken to AV and they assured that the classes are downloaded when playing so don’t run from WIFI is that correct? They didn’t think it was a WIFI issue.

I’ve taken scheduled classes off for now so hopefully that will make a difference.

I’ll go through troubleshooting and raise a ticket anyway.
Thanks for your help.

Kind regards,

Teilah Walker
Community Services Coordinator
Bay Village
Mobile – 0498 107 563

From: Jasmine Bourchier [mailto:[email-masked]]
Sent: Wednesday, 3 March 2021 6:42 AM
To: BayVillage GuestRelations <[email-masked]>
Cc: Greg Cartagena <[email-masked]>
Subject: Re: [Ext] Re: Les Mills Excel
Importance: High

CAUTION: This email originated from outside of the organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Hi Teilah,

Thanks for your voice message yesterday afternoon.

I am sorry to hear of the problems you are experiencing with the drop out of your virtual on demand. Firstly, we need to distinguish whether it is a connection issue e.g. internet or wiring OR is it a glitch with the LM Virtual platform itself.

If it is a connection issue, I recommend contacting your AV supplier - AV media.

If it is a glitch with the virtual platform you can lodge a new support ticket with Les Mills International -  https://lesmillsvirtualapp.freshdesk.com/en/support/home<https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fen%2Fsupport%2Fhome&data=04%7C01%7CBayvillageguestrelations%40compass-group.com.au%7Cf8efb89086fb4a26b82d08d8ddcc61da%7Ccd62b7dd4b4844bd90e7e143a22c8ead%7C0%7C0%7C637503217379247623%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uWTmJlQ5sOXKMJYiquxAlZSiPVuBz2m6pji7NDYUPbM%3D&reserved=0>
The above link has lots of helpful FAQs that can help give you some guidance in case there is a possibility of self resolving without technical assistance.

Hope the above helps. Let me know how you go ?

​

Kind Regards,

Jasmine Bourchier | National Launch Coach

Les Mills Asia Pacific | [email-masked]<mailto:[email-masked]>

PO Box 3998 Manuka ACT 2603 AUSTRALIA

tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au<https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.lesmills.com.au%2F&data=04%7C01%7CBayvillageguestrelations%40compass-group.com.au%7Cf8efb89086fb4a26b82d08d8ddcc61da%7Ccd62b7dd4b4844bd90e7e143a22c8ead%7C0%7C0%7C637503217379257578%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=iiAiAf7AYvZUKJl9lA9oxXCd6pcHgnzdHM09EQpMmKk%3D&reserved=0>

Grab your comprehensive guide to reopening from our online Re-Set Hub - click here<https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.lesmills.com.au%2Fclubs%2Freset-your-club&data=04%7C01%7CBayvillageguestrelations%40compass-group.com.au%7Cf8efb89086fb4a26b82d08d8ddcc61da%7Ccd62b7dd4b4844bd90e7e143a22c8ead%7C0%7C0%7C637503217379267529%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pXlFEWG3000rcXo%2FbRGgxa7%2FE9GI8440ynasXIHs70U%3D&reserved=0> to download.
The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.

________________________________
From: BayVillage GuestRelations <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 17 February 2021 1:18 PM
To: Jasmine Bourchier <[email-masked]<mailto:[email-masked]>>
Subject: RE: [Ext] Re: Les Mills Excel

Yes, perfect thank you ?

Kind regards,

Teilah Walker

Community Services Coordinator l Bay Village

0498 107 563

From: Jasmine Bourchier <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 17 February 2021 10:07 AM
To: BayVillage GuestRelations <[email-masked]<mailto:[email-masked]>>
Subject: Re: [Ext] Re: Les Mills Excel

CAUTION: This email originated from outside of the organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Hi Teilah,

Great that you're taking action on the name change.

Yes we do. Please see the Virtual logos within the attachment to update your timetable.

Is this what you are after?

​

Kind Regards,

Jasmine Bourchier | National Launch Coach

Les Mills Asia Pacific | [email-masked]<mailto:[email-masked]>

PO Box 3998 Manuka ACT 2603 AUSTRALIA

tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au<https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.lesmills.com.au%2F&data=04%7C01%7CBayvillageguestrelations%40compass-group.com.au%7Cf8efb89086fb4a26b82d08d8ddcc61da%7Ccd62b7dd4b4844bd90e7e143a22c8ead%7C0%7C0%7C637503217379267529%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TfvB8iQK7jYPCYTdfbSF%2BrApm%2BQSFS%2BMCuNPanaeVlU%3D&reserved=0>

Grab your comprehensive guide to reopening from our online Re-Set Hub - click here<https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.lesmills.com.au%2Fclubs%2Freset-your-club&data=04%7C01%7CBayvillageguestrelations%40compass-group.com.au%7Cf8efb89086fb4a26b82d08d8ddcc61da%7Ccd62b7dd4b4844bd90e7e143a22c8ead%7C0%7C0%7C637503217379277482%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=o%2BQskC7leaesqdH7th1Mf5RbvtbnrAIHB%2Blwnkz66Tw%3D&reserved=0> to download.

The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.

________________________________

From: BayVillage GuestRelations <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 17 February 2021 1:01 PM
To: Jasmine Bourchier <[email-masked]<mailto:[email-masked]>>
Subject: RE: [Ext] Re: Les Mills Excel

Hi Jasmine,

Hope you are well.

I’m just in the process of changing our excel Virtual schedule to reflect the changes re: Les Mills Core and was wondering If you have any tiles like below for Les Mills core.

I can’t seem to find anything on brand central.

Kind regards,

Teilah Walker

Community Services Coordinator l Bay Village

0498 107 563

From: Jasmine Bourchier <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 13 January 2021 11:50 AM
To: BayVillage GuestRelations <[email-masked]<mailto:[email-masked]>>
Subject: Re: [Ext] Re: Les Mills Excel

CAUTION: This email originated from outside of the organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Hi Teilah,

Yes, you can manually deselect these programs by clicking the GROUP PROGRAMS button in the top right-hand corner of your scheduler. From there click the View/Edit green button in the right of one of the live programs that you wish to remove. Then click the ACTIVE slider button off.

This will ensure that no live version of the programs is accidentally selected when adding classes to your scheduler.

​

Kind Regards,

Jasmine Bourchier | National Launch Coach

Les Mills Asia Pacific | [email-masked]<mailto:[email-masked]>

PO Box 3998 Manuka ACT 2603 AUSTRALIA

tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au<https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.lesmills.com.au%2F&data=04%7C01%7CBayvillageguestrelations%40compass-group.com.au%7Cf8efb89086fb4a26b82d08d8ddcc61da%7Ccd62b7dd4b4844bd90e7e143a22c8ead%7C0%7C0%7C637503217379277482%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ikL6PtP6F%2Ftzr2o4WOZqqdKoNwV2WeMypQxZwACWuRc%3D&reserved=0>

Grab your comprehensive guide to reopening from our online Re-Set Hub - click here<https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.lesmills.com.au%2Fclubs%2Freset-your-club&data=04%7C01%7CBayvillageguestrelations%40compass-group.com.au%7Cf8efb89086fb4a26b82d08d8ddcc61da%7Ccd62b7dd4b4844bd90e7e143a22c8ead%7C0%7C0%7C637503217379287444%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=yOwHhGbsEzdW1ezZF4V0uZDYgCysPgTwQ1dr7uYRNyc%3D&reserved=0> to download.

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________________________________

From: BayVillage GuestRelations <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 13 January 2021 1:50 PM
To: Jasmine Bourchier <[email-masked]<mailto:[email-masked]>>
Subject: RE: [Ext] Re: Les Mills Excel

Ok awesome thanks for clarifying Jasmine.

If we can’t use the live classes, is it an option to get those taken off our scheduler by any chance?

Kind regards,

Teilah Walker

Community Services Coordinator

Bay Village

Mobile – 0498 107 563

From: Jasmine Bourchier [mailto:[email-masked]]
Sent: Tuesday, 12 January 2021 7:14 AM
To: BayVillage GuestRelations <[email-masked]<mailto:[email-masked]>>
Subject: Re: [Ext] Re: Les Mills Excel

CAUTION: This email originated from outside of the organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Hi Teilah,

Thanks for your email and sorry that you couldn't see and attachment. You would see the excel attachment now.

To answer your question, there are essentially 3 types of classes and terminology.

1) ONDEMAND - a big time window when members have the freedom to come in and pick what class they want from the iPad

​

2) CXWORX virtual -  30 mins standard format of the program with the masterclass played

3) CXWORX live class - 30 min standard format with a live instructor taking the class (no video played on screen). Please refrain from scheduling this option as you are not licensed to run live classes, nor do you have instructors.

The reason why this may be confusing is that the class descriptions are different. This is a glitch. The virtual classes with the black play symbol should still read the same description as the live class i.e. " CXWORX™ provides the vital ingredient for a stronger body while chiseling your waistline. A stronger core makes you better at all things you do – it's the glue that holds everything together"

Does this make sense?

I will raise this with Les Mills International to have this fixed. I am unsure of the time it will take to have the correction made but will do my best to hurry it along!

Great pick-up from your end.

Kind Regards,

Jasmine Bourchier | National Launch Coach

Les Mills Asia Pacific | [email-masked]<mailto:[email-masked]>

PO Box 3998 Manuka ACT 2603 AUSTRALIA

tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au<https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.lesmills.com.au%2F&data=04%7C01%7CBayvillageguestrelations%40compass-group.com.au%7Cf8efb89086fb4a26b82d08d8ddcc61da%7Ccd62b7dd4b4844bd90e7e143a22c8ead%7C0%7C0%7C637503217379297406%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=P0L7VbKmMBkOaVsuv%2BZlGzQF7tWS%2BKI0JzJ%2Bek%2BbSFQ%3D&reserved=0>

Grab your comprehensive guide to reopening from our online Re-Set Hub - click here<https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.lesmills.com.au%2Fclubs%2Freset-your-club&data=04%7C01%7CBayvillageguestrelations%40compass-group.com.au%7Cf8efb89086fb4a26b82d08d8ddcc61da%7Ccd62b7dd4b4844bd90e7e143a22c8ead%7C0%7C0%7C637503217379297406%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AJrfcLkC1Q%2FIFUx5z42dECiYQmRC24ttiTYjSZ8cZkY%3D&reserved=0> to download.

The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.

________________________________

From: BayVillage GuestRelations <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 11 January 2021 1:48 PM
To: Jasmine Bourchier <[email-masked]<mailto:[email-masked]>>
Subject: RE: [Ext] Re: Les Mills Excel

Morning Jasmine,

Sorry nothing attached with that last email..

I will go ahead and add a couple of Body Pumps now.

Just a troubleshoot question… what is the different in the ON Demand classes and normal classes? Is it as describes in the blurb below and should I be scheduling normal classes or “On Demand” classes where I have a choice?

Also when the app is set to On Demand can people chose between on demand and normal classes and if so how do we differentiate?

I’ll make them all the same not different like I’ve scheduled below but will clarify the difference first ?

Thanks!

Kind regards,

Teilah Walker

Community Services Coordinator

Bay Village

Mobile – 0498 107 563

From: Jasmine Bourchier [mailto:[email-masked]]
Sent: Friday, 8 January 2021 6:29 AM
To: BayVillage GuestRelations <[email-masked]<mailto:[email-masked]>>
Subject: [Ext] Re: Les Mills Excel

CAUTION: This email originated from outside of the organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Hi Teilah,

Apologies for the delay in getting these details back to you. I got a little snowed under yesterday.

Please find attached the basic excel spreadsheet we spoke about.

Below are a couple of technologies that you can look into for counting attendance to a particular area for virtual.

https://www.density.io/<https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.density.io%2F&data=04%7C01%7CBayvillageguestrelations%40compass-group.com.au%7Cf8efb89086fb4a26b82d08d8ddcc61da%7Ccd62b7dd4b4844bd90e7e143a22c8ead%7C0%7C0%7C637503217379307360%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xKZHxHrMyZtQ7feSm6d5%2By3GvwOGNMB%2FppaDWNSPQew%3D&reserved=0>

http://umbocv.com.au/<https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fumbocv.com.au%2F&data=04%7C01%7CBayvillageguestrelations%40compass-group.com.au%7Cf8efb89086fb4a26b82d08d8ddcc61da%7Ccd62b7dd4b4844bd90e7e143a22c8ead%7C0%7C0%7C637503217379307360%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=8mL1bQR9%2BUAJ%2Bppe%2FeHFrjt%2F9BTp6lQiXBswJqxygug%3D&reserved=0>

I have logged into the virtual scheduler this morning and can notice the changes you have made to the timetable. Great work!

My only other suggestion would be adding BODYPUMP® once or twice a week in each time window because of the following reasons:

  *   it is the most popular LM program, including males
  *   to offer more on your schedule in the strength genre and compliment GRIT Strength.
  *   help balance out the HIIT training with GRIT and SPRINT
  *   more of an entry-level program in comparison to GRIT

Thanks Teilah. Let me know how you go with the remaining tasks in prep for launch ?

​

Kind Regards,

Jasmine Bourchier | National Launch Coach

Les Mills Asia Pacific | [email-masked]<mailto:[email-masked]>

PO Box 3998 Manuka ACT 2603 AUSTRALIA

tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au<https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.lesmills.com.au%2F&data=04%7C01%7CBayvillageguestrelations%40compass-group.com.au%7Cf8efb89086fb4a26b82d08d8ddcc61da%7Ccd62b7dd4b4844bd90e7e143a22c8ead%7C0%7C0%7C637503217379317317%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9Sa75e%2FN2SdSzItjOhhYUrl9xi10NowG%2B8AmAV3BXEw%3D&reserved=0>

Grab your comprehensive guide to reopening from our online Re-Set Hub - click here<https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.lesmills.com.au%2Fclubs%2Freset-your-club&data=04%7C01%7CBayvillageguestrelations%40compass-group.com.au%7Cf8efb89086fb4a26b82d08d8ddcc61da%7Ccd62b7dd4b4844bd90e7e143a22c8ead%7C0%7C0%7C637503217379317317%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6KQH%2FaMNxQdJy%2F2ILAYRLVWckYkgtog4EBZPF%2BwucmQ%3D&reserved=0> to download.

The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.

________________________________

From: BayVillage GuestRelations <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 7 January 2021 4:41 PM
To: Jasmine Bourchier <[email-masked]<mailto:[email-masked]>>
Subject: Les Mills Excel

Hi Jasmine,

Can you send through the excel spreadsheet we were discussing with the basic layout for a LM class schedule.

Thanks ?

Kind regards,

[Description: Description: Description: ESS Logo with Tagline]

www.compass-group.com.au<https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.compass-group.com.au%2F&data=04%7C01%7CBayvillageguestrelations%40compass-group.com.au%7Cf8efb89086fb4a26b82d08d8ddcc61da%7Ccd62b7dd4b4844bd90e7e143a22c8ead%7C0%7C0%7C637503217379327271%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=msSBB0AAHKSYLHWdmThs8h3RB6InMJA3bVeWiQCxZYs%3D&reserved=0>

Teilah Walker

Community Services Coordinator

Bay Village

Karratha, WA

Mobile – 0498 107 563

Landline - 08 9116 4895

Email - [email-masked]<mailto:[email-masked]>

Post - PO Box 828, Karratha, WA

 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4345