Subject: Tech Support Candidate - Bharat Bharat Tonged
From: Bharat Bharat Tonged <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 19:31:33 -0500

| | Tech Support Test

Name | Bharat Bharat Tonged
E-mail | [email-masked]
Phone Number | (91) 9871850243
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Burari Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Office 365, Server Knowledge, Ticketing portal knowledge

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PacificBPO | Desktop Support | | 22000
Previous Employer 1 | Hindustan wel | IT executive | 2017 Dec |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I will get error while searching website so I need to check what Is actually error trying to tell us
Basic steps for troubleshoot Is that
First I have will try History from browser then close and reopen If not resolved
Second we need to check Internet connectivity If connectivity Is proper.
Third Check URL If correct
Forth we have to check website Is UP or down, sometime website down due to maintenance.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First - On Bluetooth of Speaker or Phone,
Second  - Paired Bluetooth speaker with the Phone Bluetooth then both will connect and working

What according to you makes you a good candidate for customer service or technical support job? | Issue resolving attitude
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |