Subject: New Reply Received - THE TRIP Live disappeared from iPad
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 02 Mar 2021 21:41:48 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  THE TRIP Live disappeared from iPad  Ticket comment <div>Thank you for your reply,
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<div class="">I have checked the settings and manage downloads, none of the programs have been greyed out, We did do a software update on the IPAD on the 1st March. </div>
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<div class="">As we still have The TRIP Live 16-23 on the downloads, if the program had been disabled would they not have disappeared as well?</div>
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<div class="">We are still missing the 8 Live releases that were removed.</div>
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<div class="">Kind Regards</div>
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<div class="">Dallas Blaclaw<br class="">
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 2 Mar 2021, at 9:34 pm, Les Mills International &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div dir="ltr" class="">Hi Dallas,</div>
<div dir="ltr" class="">​<br class="">
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<div dir="ltr" class="">Thank you for sharing with us your Club name.</div>
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<div dir="ltr" class="">I can see that 8 downloads were removed from iPad on March 1, 2021. It looks like the you have disabled the program. To check this please follow the below steps:</div>
<div dir="ltr" class="">​<br class="">
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<div dir="ltr" class="">Unlock the padlock to the top right of the APP<br class="">
Enter your admin code<br class="">
Navigate to 'SETTINGS' &gt; Manage Downloads<br class="">
Click 'Select Programs'  </div>
<div dir="ltr" class="">Disabled programs on the device will be de-selected (made grey).</div>
<div dir="ltr" class=""><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODY3MTYyMjMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.l-eaZb4mk729msI2adrdBqvKluO-xzZOyW2qIngAdIo" style="width: auto" class="fr-fic fr-fil fr-dib" data-id="36086716223"></div>
<div dir="ltr" class="">Please make sure that THE TRIP LIVE icon is not gray.</div>
<div dir="ltr" class=""><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODY3MTYyNDcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.1Hb8dm8I4IJamUkEPJUyoPU0wmh_l8oGrB19oXAhPKM" style="width: auto" class="fr-fic fr-fil fr-dib" data-id="36086716247"></div>
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<div dir="ltr" class="">Please let us know how it goes.</div>
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<div dir="ltr" class="">Kind regards,<br class="">
Olesia<br class="">
Customer Services<br class="">
Les Mills Virtual App<br class="">
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4336" rel="noreferrer" class="">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4336</a>
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<blockquote class="freshdesk_quote">On Tue, 2 Mar at 7:30 PM <span class="separator">
, dallas blacklaw &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:
<div class="">Hi Pritish, </div>
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<div class="">Burn 2 Shine Personal Training </div>
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<div class="">Cheers</div>
<div class="">Dallas Blacklaw<br class="">
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<div dir="ltr" class="">Sent from my iPhone</div>
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<div class="">On 2 Mar 2021, at 4:27 pm, Les Mills International &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:<br class="">
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<div dir="ltr" class="">Hi Kathryn,</div>
<div dir="ltr" class="">​<br class="">
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<div dir="ltr" class="">Thank you for reaching out to us. </div>
<div dir="ltr" class="">​<br class="">
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<div dir="ltr" class="">Could you please confirm the Virtual username of the club as I am unable to verify any details via HIIT Cycle Beats QLD?</div>
<div dir="ltr" class="">​<br class="">
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<div dir="ltr" class="">Once we have the correct Virtual Username we would be able to investigate this further.</div>
<div dir="ltr" class="">​<br class="">
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<div dir="ltr" class="">Thank you for your cooperation. </div>
<div dir="ltr" class="">​</div>
<div dir="ltr" class="">Best Regards,</div>
<div dir="ltr" class="">Pritish</div>
<div dir="ltr" class="">Customer Services</div>
<div dir="ltr" class="">Les Mills Virtual App<br class="">
<br class="">
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4336" rel="noreferrer" class="">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4336</a> </div>
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<blockquote class="freshdesk_quote">On Tue, 2 Mar at 5:59 PM <span class="separator">
, Kathryn Tighe &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:
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Hi Les Mills,</div>
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THE TRIP live releases 6-15 have dropped off the iPad at HIIT Cycle Beats QLD. Could you please investigate as to why this has happened and ensure these are re-downloaded ASAP? The virtual releases are still there, but the live releases have disappeared. I
 have cc'd in Dallas who is the club owner. Please ensure Dallas is cc'd into all correspondence. </div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4336