Subject: Tech Support Candidate - Varinder Kaur
From: Varinder Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 14:49:19 -0500

| | Tech Support Test

Name | Varinder Kaur
E-mail | [email-masked]
Phone Number | (+91) 8527358363
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jindal | Network Admin | 15 Feb | 55000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First , I'll check the connectivity and wiring of the device.

Then I'll try to ping, to check the connectivity and reachability.

last I'll try to open the website using domain name server.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to Bluetooth setting.
toggle on the switch.
find the device.
connect.

What according to you makes you a good candidate for customer service or technical support job?

I'm very representable to customers and always to give the best solution.

I always give my users advice on how they can make their device up and running.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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