Subject: Tech Support Candidate - Mehak Abrol
From: Mehak Abrol <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 12:56:43 -0500

| | Tech Support Test

Name | Mehak Abrol
E-mail | [email-masked]
Phone Number | (91) 7678665534
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam Nagar, New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio
Excel, word, power point, photoshop, coral draw, tally erp 9

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Wipro | Customer care executive | 28th dec. 2020 | 12000
Previous Employer 2 | Vinod Gupta Learning Destination | Backend and DTP operator | 2nd mar. 2020 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check the internet connection on your computer.
Second read the error and then used it again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the mobile
And then scroll the tab
There is an option bluetooth
Click on it
And then the bluetooth is on
Go to the bluetooth setting
And then click on the speaker.

What according to you makes you a good candidate for customer service or technical support job?

In the customer services
We understand the customer problem. And tried to give him the solution and we try to overcome the customer anger and we give him the resolution which is satify the customer and we give the relevent answer to customer because customer is very important in market place.

In the technical support
I know about the software like word, excel, power point, tally erp 9, photoshop, coral draw, math type, emails, chats, live chats, vedio conferences, google, etc. And my typing speed is 50 wpm and I have 1 year experience also.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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