Subject: Tech Support Candidate - govind sharma
From: govind sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 12:52:47 -0500

| | Tech Support Test

Name | govind sharma
E-mail | [email-masked]
Phone Number | (91) 8090444557
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | coding brains software solutions pvt ltd | Windows admin | 2/6/2020 | 28000
Previous Employer 1 | orion edutech PVT ltd | Hardware trainer | 2/8/2019 | 15000
Previous Employer 2 | shelters it solutions | technical support engg | 24/12/2017 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- At first we will check the Internet connection  that it is working or not .

Step 2- We will Clear the cache and history of the certain browser.

step 3- Then we will restart the system or device on which we are trying to open the certain web site .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step 1- Swipe down from the top of the screen.

step 2- Touch and hold Bluetooth .

step 3-Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.

Step 4- Tap the name of the Bluetooth device you want to pair with your device.

step 5- Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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