Subject: Tech Support Candidate - Naveen Kumar
From: Naveen Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 12:11:23 -0500

| | Tech Support Test

Name | Naveen Kumar
E-mail | [email-masked]
Phone Number | (0) 9560470822
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nangloi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Realtime biometric | Tech support | 500 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | So i shall initially try internet connection is it connected if yes then second  I would  go to opening another website  because there may be server down issue. If I  will see  default error of no network found I would trying to sort out internet connectivity
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Initially I will turn on cell phone bluetooth and  scanning nearby devices if I get that bluetooth device I will gonna that one

What according to you makes you a good candidate for customer service or technical support job?

It is basic part of any company also a part of
Customer satisfaction and solving query  .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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