Subject: Tech Support Candidate - Garima pathak Garima
From: Garima pathak Garima <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 12:06:04 -0500

| | Tech Support Test

Name | Garima pathak Garima
E-mail | [email-masked]
Phone Number | (91) 7838117130
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam Nagar New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | Na | Na |
Previous Employer 1 | NA | NA | NA |
Previous Employer 2 | Concentrix | Senior executive | 6 March 2020 |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I don’t have any experience of tech support. I only have experience of customer service.
1- clear All chache
2- shut down computer and all apps
3- open it again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- On your Bluetooth
2- Pair it with your device
3- after connecting you can easily listen whatever you want

What according to you makes you a good candidate for customer service or technical support job?

1- I know how to handle queries of the customer.
2- I always stay calm while working.
3 customer is like a god for us so I try my best to solve their queries in a respective manner.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |