Subject: Tech Support Candidate - Ajay Kumar
From: Ajay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 12:03:18 -0500

| | Tech Support Test

Name | Ajay Kumar
E-mail | [email-masked]
Phone Number | (0) 7291962412
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ginius | Network Engineer | No | 23000
Previous Employer 1 | Accenture | Network Associate | 5August 2020 | 22150
Previous Employer 2 | IDC technology | Telicom Engineer | 9 August 2018 | 16500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will open proxy settings and clear the history basic and Advance and check and change some proxy Enable settings and re-open again the websites.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will open bluetooth in smartphone and check the bluetooth speaker name and provide the Access according to bluetooth speaker, if required any password I will check password and provide, then check connectivity.
What according to you makes you a good candidate for customer service or technical support job? | I will listen customer problem in call or read the mail, what is the customer  problem, then check the basic troubleshoot, acoording to problem I will change/ configuration setting, if issues will resolve then check with customers on call and revert the mail on same confirmation.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |