Subject: Tech Support Candidate - Surya Shekhar
From: Surya Shekhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 10:08:38 -0500

| | Tech Support Test

Name | Surya Shekhar
E-mail | [email-masked]
Phone Number | (91) 9711896445
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Tughlakabad extension
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Oyo | Technical support engineer | 10 Oct 19 | 30
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Use of https.
2. Check internet connection.
3. Check with anti-virus pre installed, as it may block the website and throw error.
4. Could be a server error (Website temp down). Retry after few minutes.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Put ON the Bluetooth in the speaker and Open settings in the phone.
2. Look for connections and select the same where you can find Bluetooth option.
3. Click Bluetooth and enable the toggle to make it ON.
4. Click Scan and check for available device.
5. Select the desired Bluetooth device and pair it.
6. Connect the Bluetooth speaker and enjoy music.

What according to you makes you a good candidate for customer service or technical support job? | Adaptive to learn new things to deliver the premium support.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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