Subject: Tech Support Candidate - Abhijeet Bhadra
From: Abhijeet Bhadra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 09:53:41 -0500

| | Tech Support Test

Name | Abhijeet Bhadra
E-mail | [email-masked]
Phone Number | (0120) 9910879954
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 4, G Noida West
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Barclays | Personal Banker | 08/09/2019 | 39000
Previous Employer 1 | Adobe Systems | Technical Support | 21/10/2016 | 55000
Previous Employer 2 | Dell International | Sr. Technical Support | 20/02/2011 | 32000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Refresh the page.
Make sure Java script is on.
Make sure cookies are enabled.
Make sure browser is up to date.
Restart the browser.
Try a different browser.
Restart the computer.
Ping the website.
Restart the router.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings on mobile.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
select speaker and connect to it.

What according to you makes you a good candidate for customer service or technical support job?

"Customer First" is a mantra for any Organisation to succeed in its business. I follow this mantra.  Being responsive with positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes. My experiences with customers from different parts of the globe and from different domain would help the organisation benefit and gives me an edge.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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