Subject: Tech Support Candidate - Ritu Sharma
From: Ritu Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 09:41:08 -0500

| | Tech Support Test

Name | Ritu Sharma
E-mail | [email-masked]
Phone Number | (0) 9999371940
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dabri extension east
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Basic excel, powerpoint,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | L2L | German language trainer | Currently working | 40000
Previous Employer 1 | Studyfeeds | German language faculty | November 18, 2020 | 25000
Previous Employer 2 | KV AFS HI DAN | Language teacher | March,31, 2019 | 22250

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

At first, I will check all the HTML tags and commands used to open a website.

If the above step doesn't work and the problem is not being solved , the I would prefer to take an external technical support or discuss the problem with colleagues , sothat the problem can be solved efficiently.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

To connect a Bluetooth speaker from your mobile take the following steps:

Click on the on button at the bottom of your speaker. To ensure the same , click the blue displayed light.

Now, go to the settings in your phone. Click on mobile and internet.
Enable the bluetooth.
Click of the available devices to refresh the bluetooth.
After refreshing your bluetooth, you will see  the name of your bluetooth in the list appears.
Click on the device name to be connected ( if your device name is 123ok , click on the same).

At last enter the security pin of your mobile and click on ok.
Now your device is ready to use with bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | Ability to understand and explain the technical terms effectively, polite behaviour, good communication skills, and patience to listen others.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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