Subject: Tech Support Candidate - Poonam Kochar
From: Poonam Kochar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 09:29:47 -0500

| | Tech Support Test

Name | Poonam Kochar
E-mail | [email-masked]
Phone Number | (91) 9914622239
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Unix, api

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ecom express pvt ltd | API troubleshooter | Current | 28000
Previous Employer 1 | Crystal televerures pvt ltd | Application support engineer | 30 july 2020 | 25000
Previous Employer 2 | Tech Mahindra | Application system engineer | 9 feb 2020 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Clear cookies and caches of browser.
2. Try in any other browser like mojila/firebox.
3. Check the error - like "you are not authorise to access" then ask management for access.
4. If 400 error, then internal server error.
5. Of 401, then plz chl with the snt.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the speaker.
2. In your mobile, connect bluetooth n see the name of speaker in the list showing there.
3. Select the name of the speaker then click on connect.

What according to you makes you a good candidate for customer service or technical support job?

1. Who take care of customer satisfaction.
2. Who take care of SLA n  immediate reply of acknowledgement, work for the resolution of the issue.
3. Use formal language always even if customer is un satisfied or angry.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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