Subject: Tech Support Candidate - Vikas pandey
From: Vikas pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 09:16:07 -0500

| | Tech Support Test

Name | Vikas pandey
E-mail | [email-masked]
Phone Number | (91) 9958244967
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Badarpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Merittrac Service | It executive | 25 mar | 19000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It's all depends on the error that what kids of error we getting. According i can use the method to access the page.

If it's getting the no internet connection.
So first need to check the Lan connection.

Second check the firewall if any type of blockages and proxy is their.

Third need to run diagnosis to find out the  acutal problem.

Fourth need to check the router if still not resolved need to restart the router.

Most probably their step resolve the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the bluetooth.

Search the device that name of your speaker.

Click on that same name.

Allow to pair the device

Now you are successfully paired and connected the device.

What according to you makes you a good candidate for customer service or technical support job?

I have already working as a senior it person in current company also manage multiple projects on the same time on L-1 L-2 support problem for all the problem along with switches router as well.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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