Subject: Tech Support Candidate - Vinit Anand Thakur
From: Vinit Anand Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 08:50:23 -0500

| | Tech Support Test

Name | Vinit Anand Thakur
E-mail | [email-masked]
Phone Number | (91) 9939472206
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gorakhpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT Data Business Solution | A. M | Present | 38000
Previous Employer 1 | Reliance jio | A. M | 17/01/2021 | 31000
Previous Employer 2 | Quess Corp | Field Engineer | 24/08/2018 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First checked internet connection working or not. Then check correct URL is typed or not. If both is correct then next to check fire fox status.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | At first, turn on Bluetooth setting in mobile phone. Then check searchable active devices within its range. If we have found my Bluetooth speaker is in this list then goes to pair on option on mobile
What according to you makes you a good candidate for customer service or technical support job? | In customer service and technical support job, the first step is to become good learner. The second step is good problem solving skills and the next step is good presenting skill.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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