Subject: Tech Support Candidate - Vaibhav Tyagi
From: Vaibhav Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 07:52:47 -0500

| | Tech Support Test

Name | Vaibhav Tyagi
E-mail | [email-masked]
Phone Number | (+91(0)) 9313083425
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 47, NOIDA
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP
Cyber Security

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Specialist | 06/10/2020 | 37191
Previous Employer 1 | Convergys India Services | Sr. Technical Support Officer | 10/03.2015 |
Previous Employer 2 | HCL Technologies BPO Services | Sr. Customer Care Executive | 26/09/2011 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The troubleshooting will primarily depend on the error that we are getting.
1. Check if other websites are accessible or not
2. Check Internet connection
3. Check with other available web browser
4. Clear Temporary files, cookies, cache of the Web Browser and Check

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On Device -> Press Bluetooth Pairing Button
On PC -> Start > Settings > Devices > Bluetooth & Other Devices > Add Bluetooth or Other Device > Bluetooth > Select the required device

We can directly get to "Bluetooth & Other Devices" through the Bluetooth icon in taskbar system tray (if Bluetooth is already enabled on PC)

What according to you makes you a good candidate for customer service or technical support job? | My knowledge regarding Technology and Work Experience in the field of Customer Service, Technical Support & IT Service Desk (L2) makes me a good candidate for the job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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